Рекомендуемая литература

• Albrecht Steve. Crisis Management for Corporate Self-Defense. New York: AMACOM Books, 1996.
• Fearn-Banks Kathleen. Crisis Communication: A Casebook Approach. New Jersey: Lawrence Erlbaum Associates, 1996.
• Marconi Joe. Crisis Marketing: When bad things happen to good companies. Chicago: NTC Business Books, 1997.
• Mitrofflan I., Pearson Catherine M., Harrington L.Katharine. The Essential Guide to Managing Corporate Crises. Oxford: Oxford University Press, 1996.
• Sikich Geary W. Emergency Planning Handbook. New York: McGraw-Hill, 1995.